Refund policy

Last updated: February 5, 2026

At geldisramos.com, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which refunds or returns may be accepted.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused, unworn, and in its original condition

  • The item is returned with original packaging and tags

  • The return request is submitted within 14 days of receiving the order

Certain items may not be eligible for return, including:

  • Final sale or clearance items

  • Items damaged due to customer misuse

  • Items returned without prior approval

2. How to Request a Return

To request a return, please contact us at:

📧 mahadi5601@outlook.com

Please include:

  • Order number

  • Reason for return

  • Clear photos (if the item is damaged or incorrect)

Returns sent without authorization may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–10 business days

  • Original shipping fees are non-refundable, unless required by law

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

After verification, we will offer:

  • A replacement, or

  • A full or partial refund, depending on the situation

6. Order Cancellations

  • Orders may be canceled within 12 hours of placement if they have not yet been shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

7. Refund Delays

If you have not received your refund:

  • Please check with your bank or card issuer first

  • Then contact us for assistance

Processing times may vary depending on the payment provider.

8. Chargebacks & Disputes

We encourage customers to contact us first to resolve any issues before initiating a chargeback.

Unauthorized chargebacks may result in order or account restrictions.
This policy is designed to comply with payment processor requirements, including Stripe.

9. Contact Information

For any refund or return inquiries, please contact:

GELDIS S.R.L.
📧 mahadi5601@outlook.com